The workshop is highly interactive with extensive practice of the skills and techniques presented. Peer and consultant feedback is provided throughout the course. Course content is delivered through participative lectures, full and small-group discussion, case studies, and demonstrations.
This program is designed for:
During this workshop, learners will:
By the end of this workshop, you will be able to:
Day 1
*Overview of objectives, content and expected outcomes of the workshop
*Establish what coaching is, what it is not and its values
*Identify the characteristics of an effective coach
*Review basic communication concepts and behaviors
*Guidelines for stress listening
*A one-on-one exercise to establish the critical importance of asking questions
*Techniques for providing effective feedback
*Establishing a "high expectations" environment
*The first requirement: determining the cause(s) of the current performance level - - - -The concept of self motivation
-Obstacles to improved performance and how to identify them
-Differing definitions of a "job well done" or a "job worth doing" (JWD's), a subtle, but major, cause of performance problems
-Conducting a "JWD" discussion; purpose, a process and sequence
-Coaching and the corrective process, a positive approach
DAY 2
*Steps in the coaching process
-Getting ready, the critical importance of preparation
-Preparing the coaching environment
-Conducting the session
-Follow up activities
*Putting it all together
-Role play exercise in triads, two participants and one observer
-Debrief exercise using observer's comments to emphasize and reinforce key concepts and behaviors
*Summary and adjourn
By attending this program, you will receive: